Refund & Returns Policy

Last Updated: 5 August 2026

At A & R Industries, we want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and the procedures for returning goods purchased from rantindustries.co.uk.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1. Contact Information

If you wish to return an item or have any questions regarding your order, please contact us:

A & R Industries
Middle Meadow
Long Street
Rudston
YO25 4UH

Email: rantindustries@gmail.com

2. Your Right to Cancel

If you are purchasing as a consumer within the United Kingdom, you generally have the right to cancel your order within 14 calendar days of receiving your goods.

To exercise your right to cancel, you must notify us by email before the cancellation period expires.

Once you have informed us of your decision, you must return the goods within 14 days.

3. Return Conditions

Unless the goods are faulty, damaged or incorrectly supplied, returned items should:

Be unused and in a saleable condition.
Include all original packaging where reasonably possible.
Include any accessories, manuals or promotional items supplied with the order.
Be securely packaged to avoid damage during return transit.

We reserve the right to reduce the refund where returned goods show signs of unnecessary handling beyond what would reasonably be expected when inspecting the product.

4. Returning Your Goods

Please contact us before returning any items so that we can provide return instructions.

Unless the goods are faulty or incorrectly supplied, customers are responsible for the cost of returning unwanted items.

We recommend using a tracked delivery service, as you remain responsible for the goods until they reach us.

5. Refunds

Once we have received and inspected your returned goods, we will notify you of the outcome.

Where a refund is approved, we will normally process it within 14 days using the same payment method used for the original purchase, unless otherwise agreed.

Original standard delivery charges will be refunded where required by law if you have exercised your statutory right to cancel the order.

6. Faulty, Damaged or Incorrect Goods

If your order arrives:

Damaged;
Faulty; or
Not as described,

please contact us as soon as reasonably possible.

Depending on the circumstances, you may be entitled to:

A repair;
A replacement;
A full or partial refund; or
Another remedy available under the Consumer Rights Act 2015.

Where a return is required because the goods are faulty, damaged or incorrectly supplied, we will provide appropriate instructions and, where applicable, reimburse reasonable return postage costs.

7. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will discuss suitable alternatives or arrange a refund where appropriate.

8. Non-Returnable Items

Unless faulty, damaged or not as described, we cannot normally accept returns of:

Personalised or customised products.
Bespoke or made-to-order items.
Goods that have been altered at the customer’s request.
Sealed items that are unsuitable for return once opened where this is due to hygiene or health protection reasons.
Any items exempt from cancellation rights under applicable consumer legislation.

9. Late or Missing Refunds

If you have not received your refund after we have confirmed it has been processed:

Check your bank or card account.
Contact your payment card provider or bank, as processing times may vary.
If the refund is still outstanding after allowing sufficient time, please contact us using the details provided above.

10. Incorrect Delivery Address

Customers are responsible for ensuring that the delivery address provided during checkout is accurate.

If an incorrect address is supplied and an order has already been dispatched, additional delivery or redelivery charges may apply.

11. Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate with the delivery provider.

Where appropriate, we will arrange a replacement or refund in accordance with applicable consumer law and the outcome of the courier’s investigation.

12. Promotional Items

Where an order benefiting from a promotional discount is returned, any refund will be calculated based on the amount actually paid for the returned goods.

If returning items means the remaining order no longer qualifies for a promotion or discount, we reserve the right to adjust the refund accordingly, where permitted by law and clearly communicated at the time of purchase.

13. Statutory Rights

Nothing in this Refund & Returns Policy limits or excludes any rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable consumer protection legislation.

14. Changes to this Policy

We may update this Refund & Returns Policy from time to time.

The latest version will always be published on our Website and will apply to purchases made after the date of publication.

15. Contact Us

If you have any questions regarding returns or refunds, please contact:

A & R Industries

Middle Meadow
Long Street
Rudston
YO25 4UH